UX Final

Emotional Impact +Heuristic Evaluation Report

 

Name of system being evaluated: M-Bus E-ticket System

 

Prepared By:

Name : 박지현, 송영웅

 

Evaluation of:

Problem #1 : Clarity of Ads

Do you think that the contents of Ads were clear to understand? 1 (1~5)

Reason for reporting as negative or positive: The second Ad about Solution & Lenovo thinkpad was unclear to target users. They recognized the Ad as separate two Ads. (This was applied later in the prototype.)

Scope of problem: Solution & Lenovo thinkpad Ad page

Severity of problem (high/medium/low): high

Justification for severity rating: no justification. Change is needed in the Ad.

Suggestions to fix: put additional description in the Ad (such as “~과 함께하는”, “with”). Change the background to the same color.

Possible trade-offs (why fix might not work): additional description might be also unclear. They can be

 

 

Problem #2 : Aesthetic view

Does the application have good design in Aesthetic view? 2

Reason for reporting as negative or positive: Weird Design, too many colors are used there. Aesthetic view was so  terrible that I think the inventor gave up the outlook of the application.

Scope of problem: Log in page

Severity of problem (high/medium/low): high

Justification for severity rating: Design is not that bad. If color is changed, I think it will greatly improve.

Possible trade-offs (why fix might not work): reduce the number of colors in the design

 

 

Problem #3 : Recognition of Ads

Can you remember the Ads in the application? 2

Reason for reporting as negative or positive: Ads did not have great impact on users.

Scope of problem: All the Ads in the Application

Severity of problem (high/medium/low): medium

Justification for severity rating: Ads do not have great impact because they are just banners.

Suggestions to fix: Remove the Ads.

Possible trade-offs (why fix might not work): Banners are part of the system; just removing it against the system.

Can you remember the Ads in the application? Not at all

 

 

Heuristic : Plain language

Does the prototype use the natural language that is familiar to the target user? 4

Reason for reporting as positive: All the phrases and sentences in the prototype were understood at once.

 

 

Heuristic : Time spended to do the task.

How much time did you spend on getting M-Bus E-ticket? 5

Reason for reporting as positive: It got less than a minute to get the ticket. This is really efficient because students do not have to go other places to get the M-Bus ticket.

 

 

Heuristic : Consistency

Are the locations of icons appropriate, efficient and consistent? 4

Reason for reporting as positive: It took less than a minute to get the ticket. It means the design is efficient. However, there were no logout button in the prototype. (This was applied later in the prototype.)

Prototype

Benchmarking

‘YONSEI M-Bus’ Application Questionnaire _2

 ‘YONSEI M-Bus’ Application Questionnaire

처음 이 Application을 사용할 때  Instruction을 이해하기 편했나요?

(poor understanding) 1 to 10 (good understanding)

1 2 3 4 5 6 7

이 Application의 예약방법에 만족하셨나요? (전반적인 평가)

(unsatisfactory) 1 to 7 (satisfactory) scale

1 2 3 4 5 6 7

이  Application을 사용하기 간편한가요? 아니면 복잡한가요?

 (unefficient) 1 to 7 (Efficient) scale

1 2 3 4 5 6 7

이 Application이 당신의 생활에 도움이 될 것이라 생각하나요?

(unhelpful) 1 to 7 (helpful) scale

1 2 3 4 5 6 7

 Application을 재 방문 하실 의사가 있으신가요?

 (NO) 1 to 7 (YES) scale

1 2 3 4 5 6 7

Prototype

교수님 메일로 Prototype ppt  를 보냈습니다.

Instruction

1.    Setting up the system in your smartphone

안내문에 따라 다음의 Application을 설치 해주시고 YSCEC에 등록된 계정으로 신원을 확인해주시기 바랍니다.

Task1

·      System의 기반은Application입니다. 효과적인Application의 설치를 위해 제일 먼저 핸드폰을 켜주시기 바랍니다.

·      Google Play Store/ App Store 에 접속하여 검색합니다.

·      ‘Yonsei M-bus’  Application버튼을 눌러 다운받습니다.

Task2

·      Application의 설치가 완료되면 네트워크에 연결하여 주십시오. 그 후, ‘Yonsei M-bus’ 아이콘을 눌러 Application를 실행시키시기 바랍니다.

·      연세포탈에 등록된 계정(학번과 비밀번호)으로 로그인을 하십시오.

·      로그인을 하면, 자신의 인적사항과 M-bus 티켓 발급 내역을 확인하실 수 있습니다.

·      예약하기 버튼을 누른 뒤 달력에서 오늘의 날짜를 클릭한뒤, 매수를 선택하면 발급 받으실 수 있습니다.

·      발급 내역에서 매수란을 클릭하면 티켓을 확인하실 수 있습니다.  사용하시려면, 티켓확인 창에서 사용하기 버튼을 누르면 됩니다.

·      한번 사용한 티켓은 자동으로 폐기되니, 유의하기시 바랍니다.

2.    Show your ticket and ask for transportation service

M-bus에 탑승한 뒤

·      자신의 티켓을 열어 기사님께 보여드린 뒤, 사용하기 버튼을 눌러 티켓을 사용 및 동시에 폐기합니다.

·      티켓은 유효기간에만 사용 가능합니다.

·      앞에 기술된 매뉴얼을 따르셨다면, M6724 운수서비스를 사용하실 수 있습니다.

 ‘YONSEI M-Bus’ Application Questionnaire

이 시스템에 만족하셨나요?

(unsatisfactory) 1 to 7 (satisfactory) scale

1 2 3 4 5 6 7

M-Bus를 예약하는데 이 Application이 효율적이라고 생각하십니까?

(unefficient) 1 to 7 (Efficient) scale

1 2 3 4 5 6 7

 M-Bus를 사용하는데 이 Application이  도움이 되나요?

(unhelpful) 1 to 7 (helpful) scale

1 2 3 4 5 6 7

 Application을 재 방문 하실 의사가 있으신가요?

 (NO) 1 to 7 (YES) scale

1 2 3 4 5 6 7

처음 이 Application을 사용할 때  Instruction을 이해하기 편했나요?

 (poor understanding) 1 to 10 (good understanding)

1 2 3 4 5 6 7